Oh this is going to be a long review, because I just have so much to say about these guys and the business! Ignore any review that's under 5 stars... wait, go ahead read all the reviews here including the 1 star. The owner replies "negative" reviews without any attitude; that's a good sign! In fact, that was the reason I chose this place to detail my husband's 9 year old Saturn Vue. After 9 years and 2 children, my husband had never even vacuumed his car! The old rough stains on the back seat are just gross! I did not even want to touch the cup holders before! We went for the Elite package, and it was worth every penny! When we saw the car a few hours later, we were so satisfied and speechless! These young guys are hard workers. (I was thinking that I would send my son here to work as a helper for free on weekends, so he could learn the value of a dollar and to learn what means to work hard.)... I've been working in Nordstrom Corporate for 7 years. I always hear, witness, and provide "go above and beyond" customer services. Eco Car Cafe is the "Nordstrom Level" in auto detailing business! Not only we will come back again, we would recommend all our friends and colleagues to Eco Car Cafe!

The first thing I'd like to mention is I was kind of confused by the address...It is around on the South side of the mall, over by the Nordstrom Rack.  It is located on the 3rd level of the parking garage. Once I knew where it was it was very convenient. I recommend calling ahead of time to schedule-they were all booked up when I stopped by so I made an appt for another day.   I went for the $69.95 treatment and they set aside 2 hours for me.  Joel worked on my car for the whole 2 hours  (my car was VERY dirty with pet hair, dirt, etc).  It was sparkling clean when I came back.  Wow, I was very impressed with the wonderful job Joel did, it was really such a bargain.  And everyone I spoke with, from scheduling,  etc., was very courteous and professional. Wow, I LOVE this place!  I never really thought of myself as someone who would have a car "detailed"...These guys totally changed my mind on that.  Thank you so much!!!

I was immediately impressed by the staff, who all appeared busy, working as a team and neat and clean cut.  Off to a good start.  One of the staff working on the SUV they had in their stall at the time came over to the booth, and asked me when I wanted my car back, and what kind of service I wanted.  Very efficient and he finished off with a handshake. They called a couple of hours later, and walked back over to the lot.  The car looked great on the outside and on the inside was very clean.  One thing I noticed on one of the cars they were working on is that they had removed the seats - I have never seen a detailer do that before.  Anyway, I was very happy with the end result, and again one of the staff (same one who helped me in the morning) recognized me, greeted me by name and processed my credit card... I will recommend and definitely use them again.

AMAZING experience at Eco Car Cafe! This was my first auto detailing experience and I'm glad I was led to them. They honored the yelp deal even though I didn't print it off ahead of time, took me in for a full detail even though that meant they would close late that day, took time to explain things to me, and kept me updated via text messages. They were really thorough-even fixed something in my trunk that was unglued without me asking. Was so stoked to see that little touch! My baby (car) looks and smells great! The guy that I worked with was SUPER nice, friendly, and professional. I'll be back and I'll definitely tell my friends about it.

...Eco provides a mobile service option but I opted for the full Elite package at their Northgate Mall garage location. I dropped my car off at 10AM and was given a phone call 30 mins before the car was to be finished. The entire detail was nearly 4.5 hours. As I walked up to my car I thought "damn, the car looks pretty good all waxed and polished". Eco was very detailed with their cleaning process. I had never had a car steamed inside and out before wax and polish, but the results were amazing. I poked my head inside and looked around and noticed that they made sure to address the door jams and little corners. I was skeptical that all of the dog hair would be cleaned out, but they did a fine job on that front as well. As far as the latte spill is concerned, I could smell a teeny tiny bit of coffee but I'm pretty sure the only fix would be to remove the passenger seat to clean out the seat rails, nuts, and seatbelt latch receiver. I was one happy Subaru driver. I drove it out of the parking garage into typical Seattle drizzle with a smile. Eco's package prices are a bargain and the quality/results are superb. I've been to two other shops for auto detailing and Eco wins my future business.