ECO CAR CAFE

TERMS OF SERVICE & PRIVACY POLICY

Effective Date: June 6, 2026

Operated by Car Café Co. d/b/a Eco Car Cafe  |  Bellevue & Seattle, Washington

These Terms of Service and this Privacy Policy (together, the “Terms”) govern your use of services provided by Car Café Co., doing business as Eco Car Cafe (“Eco Car Cafe”, “we”, “us”, or “our”), and your use of our website at ecocarcafe.com. Please read them carefully. By booking, scheduling, or receiving services, or by using our website, you agree to these Terms.

PART I — TERMS OF SERVICE

1. INTRODUCTION & ACCEPTANCE

Eco Car Cafe provides automotive appearance and protection services, which may include auto detailing, interior and exterior cleaning, paint correction, ceramic coating, paint protection film (PPF), and window tint (collectively, the “Services”). These Terms of Service form a binding agreement between you (the “Customer,” “you,” or “your”) and Eco Car Cafe.

2. DEFINITIONS

“Vehicle” means the motor vehicle you deliver to us or make available to us for Services. “Services” means the work described on your invoice, estimate, work order, or booking confirmation. “Products” means any films, coatings, sealants, or other materials we apply. References to “you” include the registered owner of the Vehicle and any person who delivers or authorizes Service on the Vehicle.

3. APPOINTMENTS & SCHEDULING

Services are provided by appointment. We schedule and reserve technician time, bay space, and materials specifically for your Vehicle, and a confirmed appointment holds that time exclusively for you. To confirm and hold a reservation, we may require a valid credit or debit card on file and, for certain Services, a non-refundable deposit.

Estimated start and completion times are good-faith estimates only and are not guaranteed. Completion may be delayed by the condition of the Vehicle, weather, supply availability, prior jobs, or other factors. We will make reasonable efforts to keep you informed of any material delay.

You are responsible for delivering the Vehicle reasonably clean of personal belongings and free of hazards, with sufficient fuel or charge if the Vehicle must be moved, and for disclosing any known mechanical, electrical, alarm, or safety issues before Service begins.

4. CANCELLATION, RESCHEDULING & NO-SHOWS

Because reserved time is difficult to fill on short notice, the following policy applies. You may cancel or reschedule by phone, email, or through our online booking system.

• More than 24 hours’ notice: You may cancel or reschedule at no charge.
• Less than 24 hours’ notice: Cancellations or reschedules made within 24 hours of the scheduled start time are subject to a cancellation fee of up to 50% of the quoted Service amount, and any non-refundable deposit may be retained.
• No-shows: If you fail to appear, fail to make the Vehicle available, or the Vehicle is not in a condition that allows Service to proceed, the appointment is treated as a same-day cancellation and a fee of up to 50% of the quoted amount may apply.

You authorize us to charge the cancellation fee, deposit, or no-show fee to the payment method on file. Deposits applied toward gift-card, promotional, or special-order work (including custom-cut film or special-order materials) may be non-refundable to the extent of costs already incurred.

5. COMMUNICATIONS & CONSENT

When you provide your phone number or email address, you consent to receive communications from us related to your appointment and Services, including confirmations, reminders, status updates, and follow-ups, by phone call, text message (SMS/MMS), and email. Message and data rates may apply, and message frequency varies.

If you opt in to promotional or marketing messages, you may opt out at any time by replying STOP to a text message, by using the unsubscribe link in an email, or by contacting us. Opting out of marketing messages will not affect transactional messages necessary to provide Services you have requested. We do not sell or rent your phone number to third parties for their own marketing. See our Privacy Policy in Part II for more information.

Your consent to receive marketing or promotional messages is not a condition of purchasing any Services. To the extent applicable, you consent to receive calls and messages that may be delivered using an automatic telephone dialing system or an artificial or prerecorded voice. Message and data rates may apply, and carriers are not liable for delayed or undelivered messages.

6. PAYMENTS, CHARGES & DEPOSITS

Estimates are based on the expected condition of the Vehicle. Actual charges may differ if the Vehicle requires additional time, materials, or labor due to its condition (for example, excessive dirt, pet hair, biohazard or odor remediation, heavy contamination, or pre-existing damage). We will make reasonable efforts to notify you and obtain approval before performing work that materially exceeds the estimate.

Payment is due in full upon completion unless otherwise agreed in writing. We accept the payment methods identified at the time of booking, and payments are processed through third-party payment processors (such as Square). You authorize us to charge the payment method on file for the agreed Service amount, approved additional work, applicable taxes, deposits, and any cancellation, no-show, or storage fees permitted under these Terms.

Past-due balances may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, and you agree to reimburse reasonable costs of collection, including attorneys’ fees. We may withhold release of the Vehicle until all amounts due are paid in full, to the extent permitted by law.

Gift Cards

Gift cards and gift certificates are redeemable toward Services, are not redeemable for cash except where required by law, and do not expire except as permitted under Washington law (RCW 19.240). Lost or stolen gift cards cannot be replaced. Any promotional or bonus value may carry additional conditions disclosed at the time of issuance.

7. VEHICLE DROP-OFF, KEYS & PERSONAL PROPERTY

You are responsible for removing all personal property, valuables, electronics, documents, cash, firearms, medications, child seats, and aftermarket or removable accessories from the Vehicle before Service. Eco Car Cafe is not responsible for, and you release us from any liability for, loss of or damage to personal property left in or on the Vehicle.

By leaving keys, key fobs, or access credentials with us, you authorize us to start, move, and operate the Vehicle as reasonably necessary to perform the Services and to move it on or about our premises. You represent that the Vehicle is lawfully registered and insured and that you have the authority to authorize this access.

8. PRE-EXISTING CONDITIONS & VEHICLE INSPECTION

Detailing, paint correction, coating, film, and tint Services involve close inspection, washing, polishing, heating, cutting, and the application or removal of materials. These processes can reveal, and in some cases unavoidably affect, pre-existing conditions that were not visible beforehand. You acknowledge and agree that Eco Car Cafe is not responsible for, and you release us from liability for, conditions including but not limited to:

• Pre-existing scratches, swirl marks, chips, dents, oxidation, water spots, stains, fading, or paint defects, and the disclosure or appearance of such defects once dirt or oxidation is removed;
• Failing, peeling, brittle, faded, or improperly installed prior film, tint, decals, wraps, or coatings, and adhesive, glue, or residue that remains, lifts, or causes damage upon removal;
• Loose, cracked, brittle, sun-damaged, or improperly secured trim, molding, emblems, weather-stripping, clips, or seals that become dislodged or damaged during normal cleaning or service;
• Worn, damaged, aftermarket, or non-factory paint, clear coat, wraps, or repainted panels that react differently to products or correction;
• Rust, leaks, electrical or mechanical faults, water intrusion through worn seals, or interior staining, mildew, or odor that pre-existed the Service; and
• Conditions that cannot reasonably be detected by visual inspection at intake.

We may document the condition of the Vehicle at intake by notes or photographs. You agree that such documentation, where taken, reflects the condition of the Vehicle at the time of drop-off. If you believe damage occurred during Service, you must notify us before the Vehicle leaves our possession, or as soon as reasonably possible and in no event later than 72 hours after pickup, so that we have a fair opportunity to inspect and address the claim.

9. CUSTOMER ACKNOWLEDGMENTS & ASSUMPTION OF RISK

You understand that automotive appearance work carries inherent risks even when performed with reasonable skill and care, and you voluntarily assume those ordinary risks. In particular, you acknowledge that: paint correction removes a measured amount of clear coat and is limited by the paint that remains; results vary with the age, prior care, and condition of the Vehicle; coatings, films, and tint require a stated cure or settling period during which water spots, haze, small bubbles, or minor imperfections may appear and typically resolve; and no Service can guarantee a perfect or defect-free result. These acknowledgments do not waive any rights you cannot waive under applicable law, and nothing in this section releases us from liability for our gross negligence or willful misconduct.

10. SERVICE GUARANTEES & LIMITED WARRANTY

We stand behind our workmanship. Except as expressly stated in this Section 10 or in a separate written warranty we provide for a specific Service, all Services and Products are provided “AS IS” and “AS AVAILABLE.”

Detailing & Quality of Service

If you are not satisfied with a detailing Service due to a defect in our workmanship, notify us within 72 hours of pickup and we will make reasonable efforts to re-perform the affected portion of the Service at no additional charge. This re-service remedy is your sole and exclusive remedy for workmanship concerns on detailing Services.

Ceramic Coating Guarantee

Ceramic coatings are warranted only as set forth in the specific coating manufacturer’s written warranty and any registration or maintenance requirements stated there. Any guarantee is conditioned on proper, documented maintenance and is void if the coating is subjected to abrasive washing, automated brush car washes, harsh chemicals, neglect, accident, or improper care. A ceramic coating is a protective layer; it does not make a Vehicle scratch-proof, chip-proof, or immune to etching, and it does not guarantee against all environmental damage.

Paint Protection Film (PPF)

PPF is warranted only as set forth in the film manufacturer’s written warranty (for example, against yellowing, cracking, or delamination for the stated period). Our workmanship on PPF installation is warranted for 30 days against lifting or peeling caused by installation. Edges, seams, relief cuts, and wrapped edges are normal characteristics of film installation and are not defects. PPF does not make a Vehicle impervious to rock chips, deep scratches, or impact damage.

Window Tint

Window tint is warranted as set forth in the film manufacturer’s written warranty (which may cover bubbling, peeling, or excessive fading). Our workmanship is warranted for 30 days against installation defects. Minor specks, dust inclusions, or a slight haze that resolves during the cure period are normal and not defects. You are solely responsible for ensuring that the tint darkness (VLT) you select complies with applicable Washington State law and the laws of any state in which you operate the Vehicle; we will advise on legal limits on request, but you accept responsibility for your selection, and we are not liable for any citation, fine, or required removal.

Manufacturer Warranties

Product warranties are provided by the respective manufacturers, not by Eco Car Cafe, and are subject to their terms, conditions, registration, and maintenance requirements. We pass through such warranties to the extent permitted but make no independent guarantee of manufacturer products.

Disclaimer of Other Warranties

Where we provide a written limited warranty on a consumer product (such as PPF, ceramic coating, or tint), any implied warranties on that product are limited in duration to the period of the applicable written warranty, to the extent permitted by law. Otherwise, and TO THE FULLEST EXTENT PERMITTED BY LAW, AND EXCEPT FOR THE EXPRESS LIMITED WARRANTIES STATED ABOVE, ECO CAR CAFE DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. We do not guarantee any specific outcome or result. Some jurisdictions do not allow the exclusion of certain implied warranties or limitations on how long an implied warranty lasts, so some of these limitations may not apply to you, and you may have other rights that vary by jurisdiction.

11. INSURANCE

You are responsible for maintaining valid motor vehicle insurance, including physical damage coverage, in force for the Vehicle throughout the time it is in our care, and for providing proof of coverage on request. Eco Car Cafe maintains its own business insurance consistent with industry practice. To the extent any covered loss occurs, you agree to first look to your own insurance and to cooperate in the coordination of claims; nothing in this section requires you to waive a claim for loss caused by our gross negligence or willful misconduct.

12. LIMITATION OF LIABILITY

Damage to the Vehicle. If the Vehicle suffers direct physical loss or damage while in our care that is caused by Eco Car Cafe’s negligence, our liability is limited to the reasonable cost of repairing the affected damage or, if the Vehicle is determined to be a total loss, its actual cash value immediately before the loss. We maintain commercial garagekeepers’/business insurance for this purpose, and you agree to cooperate in coordinating any claim. This measure of damages is your sole and exclusive remedy for physical damage to the Vehicle.

All other claims. FOR ALL OTHER CLAIMS arising out of or relating to the Services or these Terms, whether in contract, tort (including negligence), warranty, or otherwise, ECO CAR CAFE’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO ECO CAR CAFE FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL ECO CAR CAFE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOSS OF USE, DIMINUTION IN VALUE BEYOND THE MEASURE STATED ABOVE, RENTAL OR SUBSTITUTE TRANSPORTATION, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Pre-existing, hidden, and inherent conditions. Consistent with Section 8, Eco Car Cafe is not responsible for, and the limitations in this Section fully apply to, any loss, damage, defect, or component failure that: (a) existed before the Vehicle was placed in our care, whether or not it was disclosed, visible, or known to you; (b) arose from your or a prior party’s misuse, neglect, deferred maintenance, prior repair, modification, accident, or ordinary wear; or (c) results from the age, wear, fatigue, corrosion, or latent defect of any part, component, sensor, or system that fails or ceases to function during ordinary handling, movement, or service of the Vehicle, where the failure was not caused by a negligent act of Eco Car Cafe. The fact that a component fails, or that a condition becomes apparent, while the Vehicle is in our possession does not, by itself, establish that Eco Car Cafe caused it. You bear the burden of showing that any claimed damage was actually and proximately caused by Eco Car Cafe’s negligence and did not pre-exist the Service; where our intake notes or photographs record the condition of the Vehicle at drop-off, that documentation controls. By way of example and not limitation, we are not responsible for: aged or brittle clips, trim, moldings, seals, hoses, or wiring that break during normal service; electronic sensors or modules (such as airbag, ABS, tire-pressure, or warning-light sensors) that fail due to age or latent defect; batteries that lose charge; and paint, clear-coat, film, or adhesive failures arising from prior damage, prior refinishing, or previously installed films or coatings.

Eco Car Cafe shall not be liable for loss or damage arising from: gradual deterioration of the Vehicle due to exposure to the elements; pre-existing conditions described in Section 8; personal property left in the Vehicle; your failure to follow care or maintenance instructions; or any cause beyond our reasonable control as described in Section 16. This Section 12 does not limit liability for gross negligence, willful misconduct, fraud, personal injury caused by our negligence, or any liability that may not be limited under applicable Washington law. The limitations in this Section apply even if a remedy fails of its essential purpose, and they reflect an agreed allocation of risk that is reflected in our pricing.

13. RELEASE & INDEMNIFICATION

Release. To the fullest extent permitted by law, and except for claims arising from Eco Car Cafe’s gross negligence, willful misconduct, or conduct that may not be released under Washington law, you release and discharge Eco Car Cafe and its owners, officers, employees, and agents from claims for loss of or damage to the Vehicle or property arising from the ordinary risks of the Services described in these Terms, including pre-existing conditions and conditions that cannot reasonably be detected at intake.

Indemnification by you. You agree to defend, indemnify, and hold harmless Eco Car Cafe and its owners, officers, employees, and agents from and against any third-party claims, damages, losses, and reasonable expenses (including attorneys’ fees) arising out of: (a) your breach of these Terms; (b) your failure to maintain required insurance; (c) your misrepresentation regarding ownership of, authority over, or the condition of the Vehicle; (d) personal property you left in the Vehicle; or (e) your violation of law, including window-tint or vehicle-equipment laws.

This Section is intended to be read narrowly so that, if any portion is held unenforceable, the remainder continues in full force and effect.

14. VEHICLE PICKUP, STORAGE & ABANDONED VEHICLES

You agree to pick up the Vehicle promptly upon notice that Service is complete. Vehicles not retrieved within three (3) days after completion may be subject to a reasonable daily storage charge, disclosed in advance where practicable. A Vehicle left for more than thirty (30) days after completion, without arrangement, may be treated as abandoned, and we may exercise any lien or other remedy available under applicable Washington law for unpaid charges and storage, including sale of the Vehicle after the notice required by law. We are not liable for deterioration, weather exposure, or loss occurring after Service is complete and you have been notified the Vehicle is ready.

15. PHOTOGRAPHS & MARKETING CONSENT

We may photograph or video-record Vehicles before, during, and after Service for quality control, documentation, and marketing. Unless you opt out in writing before Service begins, you grant Eco Car Cafe a non-exclusive, royalty-free license to use such images of the Vehicle (excluding personally identifying information such as license plates, which we will make reasonable efforts to obscure) in our marketing, website, and social media. To opt out, notify us in writing before your appointment.

16. FORCE MAJEURE

Eco Car Cafe is not liable for any delay or failure to perform, or for loss or damage, caused by events beyond our reasonable control, including acts of God, severe weather, fire, flood, power or utility failures, supply shortages, labor disputes, theft or vandalism by third parties, acts of terrorism, invasion, insurrection, riot, civil unrest, war, pandemic, or any order of a government or governmental authority.

17. GOVERNING LAW, VENUE & DISPUTE RESOLUTION

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules.

Informal resolution first. Before filing any claim, you agree to contact us and give us a reasonable opportunity (at least 30 days) to resolve the dispute informally.

Venue. Subject to the arbitration provision below, you and Eco Car Cafe agree that any action shall be brought exclusively in the state or federal courts located in King County, Washington, and each party consents to personal jurisdiction and venue there.

Arbitration & class-action waiver. At the election of either party, any dispute that is not resolved informally and that exceeds the jurisdictional limit of small-claims court shall be resolved by binding individual arbitration administered under the rules of a recognized arbitration provider in King County, Washington, rather than in court, except that either party may bring an individual claim in small-claims court. The Federal Arbitration Act governs the interpretation and enforcement of this provision. The arbitrator shall decide all issues, including the scope and arbitrability of a dispute, except that a court of competent jurisdiction shall decide the enforceability of the class-action waiver. TO THE EXTENT PERMITTED BY LAW, YOU AND ECO CAR CAFE WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If the class-action waiver is found unenforceable, the agreement to arbitrate shall be void as to that claim, but the remainder of this Section shall continue to apply.

Right to opt out of arbitration. You may opt out of the agreement to arbitrate by sending written notice to info@ecocarcafe.com within 30 days after first accepting these Terms, stating your name and intent to opt out. Opting out affects only the agreement to arbitrate; the governing-law, venue, jury-trial waiver, and class-action waiver provisions continue to apply.

Time to bring a claim. To the extent permitted by law, any claim arising out of or relating to the Services or these Terms must be filed within one (1) year after the claim arose, or it is permanently barred.

Attorneys’ fees. In any dispute arising out of these Terms, the prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs to the extent permitted by law.

18. CHANGES TO THESE TERMS

Eco Car Cafe may modify these Terms at any time by posting the updated version at ecocarcafe.com with a new Effective Date. The version in effect on the date you book or receive a Service governs that Service. Your continued use of our Services or website after changes are posted constitutes acceptance of the updated Terms.

19. GENERAL PROVISIONS

Severability. If any provision of these Terms is held invalid or unenforceable, that provision shall be limited or severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire agreement. These Terms, together with your invoice, estimate, work order, and any separate written warranty, constitute the entire agreement between you and Eco Car Cafe and supersede all prior or contemporaneous understandings. No oral statement modifies these Terms.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a sale or transfer of our business.

Headings. Section headings are for convenience only and do not affect interpretation.

Electronic records and acceptance. You consent to transact electronically and agree that your action of booking, checking an acceptance box, clicking to confirm, signing electronically, or authorizing or accepting Services constitutes your electronic signature and binding acceptance of these Terms under the Washington Uniform Electronic Transactions Act and the federal E-SIGN Act. Electronic copies of these Terms and of your acceptance are admissible and have the same force and effect as a signed original.

Consumer rights preserved. Nothing in these Terms waives or limits any right or remedy that cannot be waived or limited under applicable law, including the Washington Consumer Protection Act (RCW 19.86) and the federal Magnuson-Moss Warranty Act. If any provision conflicts with a non-waivable consumer protection, that provision applies only to the maximum extent permitted by law.

Right to refuse or stop service. We may decline, postpone, or stop Services at any time if, in our reasonable judgment, the condition of the Vehicle, safety concerns, suspected unlawful activity, inability to verify ownership or authority, or a customer’s conduct makes it inadvisable to proceed. In such cases you remain responsible for charges for work already performed.

Subcontractors. We may use qualified employees or subcontractors to perform Services, and the protections in these Terms—including the limitation of liability, release, and indemnification—extend to them.

Survival. The provisions concerning payment, pre-existing conditions, warranties and disclaimers, limitation of liability, release and indemnification, dispute resolution, and these general provisions survive completion of the Services or termination of this agreement.

20. AGREEMENT & ACCEPTANCE

BY BOOKING ONLINE OR OFFLINE, SCHEDULING BY PHONE OR IN PERSON, DELIVERING A VEHICLE, OR AUTHORIZING OR ACCEPTING SERVICES, I ACKNOWLEDGE THAT I HAVE READ AND UNDERSTOOD THESE TERMS OF SERVICE, INCLUDING THE PROVISIONS ON ASSUMPTION OF RISK, LIMITATION OF LIABILITY, RELEASE, INDEMNIFICATION, AND DISPUTE RESOLUTION, AND I AGREE TO BE BOUND BY THEM. I CONFIRM THAT I AM THE OWNER OF THE VEHICLE OR AM AUTHORIZED TO ACT ON THE OWNER’S BEHALF AND TO BIND THE OWNER TO THESE TERMS.

CONTACT US

If you have questions about these Terms of Service, please contact us:

Car Café Co. d/b/a Eco Car Cafe

Bellevue, WA 98004

Phone: (206) 222-2710

Email: info@ecocarcafe.com

Web: ecocarcafe.com

PART II — PRIVACY POLICY

Effective Date: June 6, 2026

This Privacy Policy explains how Car Café Co., doing business as Eco Car Cafe (“we,” “us,” or “our”), collects, uses, shares, and protects information when you visit ecocarcafe.com (the “Site”), book or receive Services, or otherwise interact with us. By using the Site or our Services, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

We collect the following categories of information:

Information you provide. Your name, phone number, email address, mailing or service address, vehicle information (make, model, year, condition), appointment details, communications you send us, and any information you submit through forms, bookings, reviews, or comments.

Payment information. Payments are processed by third-party payment processors (such as Square). We do not store full payment-card numbers on our own systems; the processor handles card data under its own security standards and privacy policy.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect your IP address, device and browser type, pages viewed, referring/exit pages, and similar usage data through cookies, pixels, and similar technologies (including Google Analytics, Google Ads, Google Tag Manager, and the Meta/Facebook pixel).

Comments and uploads. If you leave a comment on the Site, we collect the data in the comment form plus your IP address and browser user-agent string to assist with spam detection. If you upload images, you should avoid uploading images that contain embedded location data (EXIF GPS), because visitors may be able to extract that data.

2. HOW WE USE YOUR INFORMATION

We use information to: provide, schedule, and perform Services; process payments; communicate with you about appointments, including confirmations, reminders, and follow-ups; respond to inquiries and reviews; operate, maintain, and improve the Site; measure and improve our marketing and advertising; prevent fraud and abuse and maintain security; and comply with legal obligations.

3. COOKIES, ANALYTICS & ADVERTISING

We use cookies and similar technologies to operate the Site, remember your preferences, understand how the Site is used, and deliver and measure advertising. Through tools such as Google Analytics, Google Ads, and the Meta pixel, we and our advertising partners may collect usage information and show you ads on other sites and platforms.

Your choices. You can control cookies through your browser settings. You can opt out of Google Analytics using Google’s browser add-on, manage Google ad personalization in your Google account settings, and manage Meta ad preferences in your Facebook/Instagram settings. Where required by law, we honor recognized opt-out preference signals.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information for money. We share information only as follows:

• Service providers: payment processors, scheduling and booking tools, hosting, email/SMS providers, analytics, and advertising platforms that process information on our behalf;
• Legal and safety: when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Eco Car Cafe, our customers, or others;
• Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business; and
• With your direction or consent.

Some advertising-related sharing of online identifiers (such as cookie data) may be considered “sharing” or a “sale” under certain state privacy laws. Where those laws apply, you may exercise the choices described in Sections 3 and 7.

5. TEXT MESSAGING (SMS/MMS)

If you provide your mobile number, you consent to receive service-related text messages (such as appointment confirmations and reminders), and, if you opt in, promotional messages. Message and data rates may apply and message frequency varies. Reply STOP to opt out of texts or HELP for help. Mobile opt-in data and consent are not shared with third parties for their own marketing. Carriers are not liable for delayed or undelivered messages.

6. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information as long as needed to provide Services, maintain business and transaction records, comply with legal, tax, accounting, and security obligations, and resolve disputes. Site comments and their metadata may be retained to recognize and approve follow-up comments. We delete or de-identify information when it is no longer needed, subject to records we are required or permitted to keep.

7. YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights to request access to, correction of, a copy of, or deletion of the personal information we hold about you, and to opt out of certain sharing for targeted advertising. To exercise a right, contact us using the information below; we will verify your request and respond as required by applicable law. We will not discriminate against you for exercising these rights. We may retain information we are required or permitted to keep for legal, security, or administrative purposes. If you have a Site account or have left comments, you may request an export or deletion of that data.

8. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a security incident affecting personal information, we will provide notice as required by applicable law. To the fullest extent permitted by law, we are not liable for unauthorized access, disclosure, or use of information resulting from circumstances beyond our reasonable control, including the criminal acts of third parties. You are responsible for keeping any account credentials confidential.

9. CHILDREN’S PRIVACY

The Site and Services are intended for adults and are not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

10. THIRD-PARTY LINKS & EMBEDDED CONTENT

The Site may contain links to or embedded content from other websites (for example, videos, images, or articles). Those sites and embedded content may collect data about you, set their own cookies, and track your interaction. Their practices are governed by their own privacy policies, and we are not responsible for them.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be posted at ecocarcafe.com/privacy-policy with a new Effective Date. Material changes will take effect when posted, and your continued use of the Site or Services constitutes acceptance.

12. CONTACT US

If you have questions about this Privacy Policy or wish to exercise a privacy right, contact us:

Car Café Co. d/b/a Eco Car Cafe

Bellevue, WA 98004

Phone: (206) 222-2710

Email: info@ecocarcafe.com

Web: ecocarcafe.com/privacy-policy